At Your Home Managed, we follow a structured, transparent, and fully compliant process when a landlord engages with us. From the first enquiry through to full instruction, our goal is to provide clarity, professionalism, and complete adherence to English law — including client money rules, redress scheme obligations, and all AML and sanctions requirements.
When a landlord contacts us — whether through our website, by phone, or by email — we record the enquiry and gather the essential property details.
We take the time to understand the landlord’s situation, goals, and expectations, and we explain our services clearly, including our fee structure and how our fully managed approach works.
At this stage, we also provide all required regulatory information, including:
We ensure transparency from the very first conversation so landlords know exactly how we operate and what they can expect.
As part of our legal obligations under English law, we conduct robust identity verification and sanctions screening before accepting any formal instruction.
We request proof of identity from all landlords.
For individuals, this includes ID such as a passport or UK driving licence.
For companies, we verify the company details and identify all beneficial owners.
We screen every landlord — individuals and companies — against the UK Financial Sanctions List before proceeding.
This is a mandatory element of our onboarding procedure.
We document:
If there is ever a potential match, we pause the onboarding process immediately and report it to the Office of Financial Sanctions Implementation (OFSI) as required.
We keep all identity and AML data securely for the legally required minimum of five years.
All data is stored securely and accessed only by authorised team members.
Once the initial verification steps are complete, we conduct an internal risk assessment as part of our AML obligations.
We assess factors such as landlord location, ownership structure, complexity, and any risk indicators.
We then prepare a tailored proposal for the landlord. This includes:
We also send the landlord our full terms of business so expectations and obligations are clearly set out from the start.
When the landlord is ready to proceed, we obtain written confirmation and a signed copy of our terms of business.
At this stage, we also collect:
If there has been a significant delay between initial checks and instruction, we complete a fresh sanctions check to ensure full legal compliance.
We then set up the landlord and property on our management system and provide access to their landlord portal (where applicable), ensuring full transparency on statements, maintenance updates, and correspondence.
Once a landlord is fully onboarded, our ongoing duties include:
We repeat sanctions checks annually and whenever material changes occur, in line with current regulatory expectations.
We continuously monitor the landlord relationship in accordance with AML regulations, ensuring no suspicious activity or inconsistencies arise.
We provide landlords with regular statements, updates on rent collection, maintenance, inspections, renewals, and any issues regarding the tenancy.
We maintain a clear, written complaints procedure.
If a landlord is ever dissatisfied, we ensure the issue is investigated promptly, and we provide access to our external redress scheme should it be needed.
From the first enquiry through to instruction, we ensure:
This structured process allows Your Home Managed to provide a safe, compliant, and exceptional experience for every landlord.
