The benefits of 24/7 telephone support for Landlords and Tenants.
3-minute read
Residential Lettings and Property Management is undoubtedly a competitive market. There is a potential pool of around 5500 businesses that could be classed as letting agents in the UK. So what makes our agency stand out from all the others and which helps our landlords and tenants both?
We have partnered with PropCall to provide telephone support 24 hours a day to deal with emergencies, enquiries, and everything in between.
When looking at the benefits of what PropCall does for its clients, one key thing that they aim is to become an extension of the client, not an addition. This means their core responsibility is to handle calls on our behalf in the same way we normally would. In doing so, we are able to offer unrivaled 24-hour service availability, giving us the edge over competitors who may only operate 9-5.
Below are some of the core benefits to being able to effectively manage properties 24 hours a day.
Improve Customer Service
Customers expect businesses to be available when convenient for them. Being met with a voicemail can make customers feel isolated and not heard. Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard. Having a professional member of staff answer to ensure that their concerns are heard, or needs met, helps to drastically improve customer satisfaction.
Reduce Unnecessary Spend
Effective management of emergency calls will save landlords money on unnecessary call-outs. Many “emergencies” can be safely managed for resolution the next working day with the right information and support. Often, they can turn out to not be real emergencies, simply issues that require a quick diagnosis, such as boiler pressure being low and needing to be topped up. Utilising PropCall’s cutting-edge Remote Video Assistance tool, we can help callers to manage issues, reducing needless callouts while providing a positive and memorable customer experience.
Emergencies Managed Effectively
Using their experience and qualifications, they will make commercially focused decisions on your behalf regarding how to handle emergencies. If an emergency is logged at 3am and is handled effectively, the repair can be completed on the same day during working hours. The aim is to reduce any possible damage whilst providing exceptional support.
24/7 Availability
Outside of 9am-5pm Mon-Fri, there are 128 hours per week to consider as “out-of-hours”. Prop Call trained staff is on call from their offices to handle calls giving us the ability to be a 24/7 operation. This includes Christmas and Bank Holidays at no extra cost. In summary, working with us helps reduce callout costs, mitigate risk and maintain an advantage over other lettings agencies who operate 9-5 Monday to Friday with limited support outside of “normal” working hours.
To find out more about PropCall, please visit their website: https://www.propcall.com/
