You can use the service 24 Hours a day, 7 Days a week. However, please only use the service if you have a genuine maintenance problem or emergency. We will receive a copy of the engineer’s report and be able to act on the information you have provided to them, where necessary.
In order to use the service, please select the button "connect with an engineer" or scan the QR code, and put your email address in for identification purposes. You will then be asked to confirm the issue type and taken through some checks before connecting. You will be able to speak with someone in a matter of minutes to discuss and review the issue.
This service is designed to get your emergency maintenance problems dealt with quickly and efficiently. The engineer will help you to triage your issue and if possible, help you fix it under supervision. If the issue requires a physical visit, this process will cut your waiting time by providing photos and a full report of the issue to our management team, so that the physical engineer can arrive with parts and “first fix” the problem, reducing the time it will take to complete a full repair.
The video engineer is also able to dispatch a physical emergency contractor if the situation requires one when our offices are closed.